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What You Agree To When You Use raja11

Every account on raja11 operates under a clear set of legal conditions — covering how your account is held, how disputes are handled, and what rights you carry as a holder.

Account Terms ApplyJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet ConditionsData Retention PolicyContact Rights Reserved
raja11 What You Agree To When You Use raja11
HOW WE HANDLE POLICY

Account Security and Data Handling at raja11

Your account data is handled according to the legal conditions in force for eligible regions in Indonesia. We apply access controls, encrypted storage, and session authentication to protect what you share with us — from your registered wallet details to your transaction history with DANA, OVO, or GoPay.

Data Retention

We keep account and transaction records for the duration required by the applicable jurisdiction. You may request a summary of what we hold via the legal contact desk.

Cookie and Tracking Policy

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login is protected by OTP verification tied to your registered mobile number. Any attempt to change your linked wallet — DANA, OVO, or GoPay — triggers an additional identity check.

Requesting Changes to Your Data

To correct, update, or request deletion of your stored account data, contact our legal desk by email with your account reference and the specific change you are requesting.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal query — whether about your account terms, a transaction dispute involving DANA or OVO, or a data request — there are three direct paths. Each is monitored and routed to the relevant team. For account-specific legal matters, including requests to access or correct your stored data, the account support channel is the fastest route.

Team online

Live Chat Support

Open the chat widget from your account dashboard. State your legal query clearly and our team will route it to the correct department without delay.

Email Legal Desk

Send your formal legal request or data query by email. Include your account reference and a brief description so we can match it to the right case file.

Account Help Centre

The Help Centre holds the current version of our terms, data policy, and dispute procedure. Search by topic or browse the legal section directly from your account.

Frequently Asked Legal Questions

These are the questions we hear most often from account holders in Indonesia about their legal rights, data handling, and account conditions. If your question is not covered here, reach out through the legal contact desk.

Access and enforceability depend on local law. The terms that apply are those in force for the eligible region where your account is registered at the time of use.

Yes. Send a written request to the legal desk email with your account reference. We will confirm what data we hold and provide a summary within the response window stated in our terms.

Transaction records are retained for the period required under the applicable jurisdiction rules, even after account closure. You can request a copy before you close your account.

Raise the dispute through our account support channel first. If it is unresolved, you may then escalate to GoPay's own dispute process. Keep your transaction reference number ready for both steps.

We update terms when regulatory conditions require it. The version shown on this page at the time of your last login is the version that applies to your account. Check this page periodically for changes.

Contact our live chat support immediately. We will lock the account, review the session log, and initiate a security review. Change your linked wallet PIN — DANA, OVO, or GoPay — at the same time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.